Returns

We want you to be completely happy with your order.

If for any reason you are not satisfied, you may contact us 24 hours a day, 7 days a week at

• Turkey Office : +90 216 331 1971
• Turkey Mobile (whatsapp) +90 216 322 7712
• UK Branch +44 7888 380 318
• USA Branch +1 302 261 5222.
• or email. 

Customer care will provide you with a required Return Merchandise Authorization (RMA) number.

Please allow up to six (6) weeks for processing your return and credit from your financial institution.

If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. A pickup and/or restock fee may apply.

Returns & Exchanges Last Updated March 1, 2024.

Returning Merchandise By Mail

On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.

Other Items

Personalized and monogrammed orders cannot be cancelled or returned.

Please allow up to six (6) weeks for processing your return and credit from your financial institution.

Returning Online Purchases In Store

Zambak Leather online purchases may be returned to only Zambak Leather. Returned merchandise should be in the vendor packaging with all tags affixed and be in the same condition as when it was delivered. Simply bring the packing slip and the merchandise to any sales associate. Credit will be given to the original form of payment.

Returns without a packing slip are to be taken to the Customer Service department. Credit will be given to the original form of payment.

Exchanges

Exchange will only acceptable if you want same design with different size or color.